Here are some of our frequently asked questions. Still have questions? Email us at firstname.lastname@example.org.
What is Forklift Provisions?
Forklift Provisions is the new, drop-off division of Forklift Catering. We provide fresh, family-style meals for your at-home enjoyment. Choose a preset meal or pick your items à la carte. Whichever setup you select, your weekend just got easier and more delicious!
When can I order?
Ordering for the following weekend is open Friday morning until 1pm on Tuesday. This allows us to provide you with the freshest possible menus while also minimizing waste.
Can I order for today?
Orders are placed in advance for pick-up or delivery on Friday and Saturday. Due to our structure as a catering company, we do not offer same day ordering. This is a great way to make sure your meals are planned in advance so you don’t have to think about it later!
Can I eat this? I have a dietary restriction.
Dietary Restrictions are listed under the meal set/package if it is applicable to the entire menu. Individual items are listed with dietary notes under the à la carte section. The following dietary restrictions will always be noted: Contains Nuts, Vegan/Vegetarian, and Gluten Free. Additional dietary restrictions may be noted but please contact us at email@example.com to confirm before ordering.
Can I make modifications/substitutions?
At this time we do not allow modifications to individual menu items, however we do offer them à la carte so you can mix and match to your preference! Please feel free to reach out if you have any questions about this – firstname.lastname@example.org
How long will the food keep?
We recommend enjoying your fresh menus within 3 days of receipt. Certain items are designed so you can enjoy one this week and freeze one for the future. We often designate these items in the description, but if you’re ever curious if an item will freeze, please let us know: email@example.com
How is the food packaged?
Packaging varies depending on the food. To honor our sustainability mission, we aim to minimize packaging while providing you the best option for the items ordered. Cold items are packed in either compostable containers or recyclable/reusable plastic containers. Items best reheated in the oven are presented in recyclable/reusable metal containers. If you have questions about how to dispose of your packaging, or have ideas on how we can improve on it, please feel free to reach out at firstname.lastname@example.org. Here is a sample of our packaging.
How does pick-up work?
Pick-up is available at our kitchen – 301 Reservoir Street, Needham Heights, MA – on Fridays between 12pm – 5pm and Saturdays between 8am – 2pm. Follow the signs to the numbered parking spots and call the phone number listed on the signs. A Forklift Provisions representative will deliver the food to your car.
Where do you deliver?
We currently deliver to the following towns: Cambridge, Somerville, Brookline, Chestnut Hill, Needham, Newton, Wellesley, and Weston. If you’d like your town added to our list, email us and let us know: email@example.com
How does delivery work?
A Forklift Provisions delivery person will arrive within 30 minutes of your designated delivery time. This person will ring the doorbell/knock and then leave the bag at your door. They will wait a safe distance away to ensure the bag is received.
What if I have to cancel?
If your plans change and you need to cancel your order, you may do so up until 1pm on the Tuesday preceding the date of your order. To cancel your order, please forward your Toast receipt to firstname.lastname@example.org. You will receive an email confirming the cancellation. If you do not receive this email, please call 617.776.7600.